Question 1

Do you ship across India?

Accepted Answer

Yes. We deliver to serviceable pin codes across India through trusted courier partners. Remote locations may take a little longer.

Question 2

Is shipping free?

Accepted Answer

Shipping is free on orders of ₹999 or more. Orders under ₹999 have a flat ₹49 shipping charge, shown at checkout before you pay.

Question 3

How long will delivery take?

Accepted Answer

Orders are usually dispatched within 1–2 business days of confirmation, with tracking. Delivery then generally takes 3–7 business days, depending on your location, courier availability and public holidays.

Shipping policy

Question 4

How do I track my order?

Accepted Answer

Once your order ships you'll receive tracking details. You can also sign in to your account at any time to see the status of every order.

Question 5

Do you offer Cash on Delivery?

Accepted Answer

Yes, Cash on Delivery is available on eligible orders. You'll see it as a payment option at checkout.

Question 6

Can I return a product?

Accepted Answer

You can return unused products in their original condition within 7 days of delivery. Please request a return before sending anything back — items sent without an approved request can't be accepted. Return shipping is paid by the customer.

Return & refund policy

Question 7

What if my order arrives damaged or incorrect?

Accepted Answer

Please inspect your order when it arrives and contact us straight away with your order number and a photo, so we can put it right.

Question 8

When will I receive my refund?

Accepted Answer

Once your return has been received and inspected, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days; your bank may take a few extra days to post it.

Question 9

What goes into your products?

Accepted Answer

Our formulations are built around botanicals used in traditional Ayurvedic practice. The full ingredient list is printed on every pack — please read it before use.

Question 10

How should I use a product?

Accepted Answer

Follow the directions on the pack. For skin and hair products, do a small patch test first and stop using the product if irritation occurs.

Question 11

Can I use your products if I'm pregnant, nursing or on medication?

Accepted Answer

Please consult your doctor before using any supplement or herbal product if you are pregnant, nursing, have a medical condition or take regular medication.

Question 12

When will I see results?

Accepted Answer

Everyone is different, so results vary from person to person. Consistent use as directed is the best way to experience a product.

Question 13

Which payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, UPI, plus Cash on Delivery on eligible orders. Payment is handled securely by Shopify checkout — we never see or store your card details.

Question 14

Do I need an account to place an order?

Accepted Answer

No, you can check out as a guest. Signing in lets you see your order history and manage saved addresses.

Question 15

How can I contact you?

Accepted Answer

Email us at contact@aayuvedic.com or call +91 99900 40079. For order questions, please include your order number so we can help faster.

Frequently Asked Questions

Orders & shipping

Returns & refunds

Products & usage

Payments & account

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